Calm, ordered
outpatient queues
Smart Token replaces crowded doorways and called-out names with a clear queue: tokens at reception, a display in the waiting room, a console for each doctor and a live link on every patient's phone.
How it works
One queue, four views
Reception, the waiting room, the doctor and the patient all see the same queue as it moves.
- 01
Reception
Issue the token
Reception issues a token for a booked appointment or a walk-in, against the right doctor and session.
- 02
Waiting room
Show the queue
A display screen shows which token each doctor is seeing now and who is next, so patients do not need to ask.
- 03
Doctor
Call the next patient
The doctor calls the next token from their console. The display and the patient's link update together.
- 04
Patient
Track from the phone
Patients follow their place in the queue from a link, so they can wait comfortably instead of crowding the door.
What's included
Everything the OPD queue needs
Appointments and walk-ins
Scheduled appointments and walk-in slots are handled in the same queue for each doctor.
Waiting-room display
A full-screen display for the waiting area, for one doctor or for a whole department.
Doctor console
A simple screen for doctors to call, skip or complete tokens without leaving the consultation.
Pharmacy queue
A separate queue for the pharmacy counter, so patients are called when their medicines are ready.
Live patient tracking
Each token has its own tracking link that shows the patient's position as the queue moves.
Your hospital, your space
Each hospital gets its own space with an administrator who manages doctors, rooms and staff accounts.
Rolling it out
Fits around your hospital
Runs in the browser
Reception, doctors and pharmacy use a web browser. The waiting-room display is a browser page on any screen.
Connects with care
Smart Token is designed to sync appointments with your HMS. We agree the data and test it against your system before go-live.
Set up for your OPD
We configure your doctors, rooms and sessions, and train reception and clinical staff on the real workflow.
See Smart Token in your OPD
Book a walkthrough with the Litsense Healthineers team. We'll show the full queue, from reception to the patient's phone, and talk through a rollout at your hospital.
Litsense Healthineers · an initiative of Litsense Private Limited · Aluva, Kerala